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At work, using the word "and" rather than "but" is a great way to honour the complexity of many experiences and involve different opinions and perspectives simultaneously. "But" can sound critical or invalidating, while "and" is quintessentially inclusive. 
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One way to practice empathy in the workplace is to hear someone's message, repeat it back, ask if you heard it correctly and then stay with the message until the other person feels satisfied. To facilitate this skill, plan for it and allow sufficient time.  Most people at work fear failure, making mistakes or being seen to do either by colleagues. By showing compassion and understanding for ourselves and each other when we are not perfect, those fears tend to fade into the background, allowing us to flourish.  Feeling pleased when a customer or a client is happy with your work is perfectly normal. When you make sense of the meaning of that feedback, it is better filed under the category of "job-well-done" rather than adding it to your self-esteem reservoir.  |
AuthorThe Workplace Weekly Tips Series is focused on healthy workplace functioning and professional development. All material is authored by Cori Lambert unless explicitly stated otherwise. Authentic Consulting and Counselling is located in West Perth, Greater Perth Area. Archives
February 2019
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